Refund Policy, Order Issues & Replacement Coverage

At Mr. M Bandanas, we take pride in the quality and craftsmanship of our products and want you to be happy with your purchase. However, we do not offer returns or exchanges. If you encounter any issues with your order, please contact us immediately so we can assist you.

Mr. M Bandanas is not responsible for lost, stolen, or misdelivered packages. As of January 2026, we are excited to offer order protection for added peace of mind. We have no control over packages once they are scanned by USPS/UPS so this will ensure your order is protected if anything happens during the shipping process. 

Please note that small imperfections can occur with handmade items and items may slightly vary in terms of dimensions. Small smudges or imperfections may be present in the printed fabric.  

 

Issues with Your Order

If you receive the wrong item, please reach out to us within 3 days of receiving your order and include pictures of the items. We will send you a return label to send back any incorrect items at no additional cost, and the correct items will be sent to you if still available. If the correct item is unavailable, a refund will be issued to the original form of payment. 

Protected orders are eligible for replacement if they arrived damaged. If you opted out of order protection at checkout, please file a claim with USPS or UPS. 

Issues with Delivery

We unfortunately do not have any more information than what is stated on the tracking. We are not responsible for your order once it is scanned by USPS/UPS as we have no control after that point. If USPS or UPS indicates it was delivered and you don't see it, please wait 24 hours. Sometimes they mark things as delivered but they haven't been delivered quite yet. Check with your neighbors to see if it was accidentally delivered to the wrong house. Make sure your shipping address was correct. 

 

USPS: If you do not receive your order and your shipping address was correct, please file a missing mail search request with USPS (click here). This will trigger USPS to try and locate the package. If not found, please file a claim with USPS (click here) so you can get your money back. Packages that are mailed via Ground Advantage or Priority Mail include up to $100 coverage.

UPS: Claims can be filed HERE. UPS Ground includes $100 of coverage and have a very easy claims process. If mailed via ground saver, additional coverage was purchased to cover your order. 

If order protection is declined at checkout, we will not be able to replace your order or file a claim for you. Orders with protection coverage will be replaced for verified issues. 

Orders with protection coverage: please fill out our order help form HERE. 

 

Non-Refundable Items

Because each item is custom-made or pre-made in limited quantities, we do not offer returns, exchanges, cancellations, or refunds for any reason other than order errors. Please ensure you review all details and sizing carefully before purchasing.

 

Refunds (If Applicable)

Refunds will only be issued for orders with verified issues, such as incorrect items. Approved refunds will be processed as shop credit or to the original form of payment.

 

Contact us:

We’re here to help! If you have any concerns or questions about your order, please don’t hesitate to get in touch. Thank you for supporting Mr. M Bandanas!

Instagram DM: @mr.mbandanas (preferred method)

Chat: lower right hand corner of the website (white bubble with green chat icon)

Email: mrmbandanas@outlook.com