SHIPPING
When will my order Ship?
Please refer to the current processing time/next ship date which is posted at the top of the website. Once you place your order, you are able to see your processing date on the order status page.
Ground advantage (economy) shipping is usually 3-6 business days. Priority shipping is typically 2-3 business days.
How do I track my order?
You will receive an email with your tracking information. Please allow 24 hours after your package is accepted by usps for tracking information to update.
You have the option to check your order status using your email and order number.
RETURNS
Am I able to change my order?
If you made an error when placing your order, please contact me immediately by Instagram DM or by using the chat function on the website (lower right corner, black circle with white chat bubble). I very likely will not get your email before order processing if you respond to your email confirmation. Changes cannot be made once I start processing your order so please reach out as soon as possible. Thank you for your understanding!
What is your Return Policy?
We are unable to accept returns and exchanges at this time. Please feel free to reach out regarding any issues with your order and we will be happy to help.
ADDITONAL INFO
Do you offer discounts?
Sign up for our email list to receive first access to savings offers. Follow us on Instagram to stay up to date on sales & savings offers. Our rep team also has codes for 15% off- see "The MMB Pups" for a list of our current team members.
Can I use more than 1 discount code at a time?
Only 1 discount code can be applied at a time. For example, a holiday savings code cannot be combined with a rep code or a bundle code.
Can I request a custom bandana with designs from 2 different listings?
Our designs cannot be interchanged and will be made with the shown designs. Please contact us if you are interested in purchasing a custom bandana.
I don’t see the option for the name add on for a specific product. Can I add that on?
Name add on is not available for adventure fabric or active knit bandanas and will not be shown as an option for those items. If the name add-on option is not shown within the item listing, it is unavailable for that item.
Do you offer embroidery?
Embroidery is not compatible with our fabrics, so we do not offer it at this time.
STILL HAVE QUESTIONS?
Send us an email so we can help!