Frequently Asked Questions

Check out our Frequently Asked Questions below. If you still need help please contact us.

SHIPPING

How long does shipping take?

Please refer to the current processing time/next ship date which is posted at the top of the website. Ground advantage (economy) shipping is usually 3-6 business days. Priority shipping is typically 2-3 business days.

How do I track my order?

You will receive an email with your tracking information. Please allow 24 hours after your package is accepted by usps for tracking information to update.

You have the option to check your order status using your email and order number.

RETURNS

Do you accept returns?

We are unable to accept returns and exchanges at this time. Please feel free to reach out regarding any issues with your order and we will be happy to help.

GENERAL

What kind of discounts do you offer?

Sign up for our email list to receive first access to savings offers. Follow us on Instagram to stay up to date on sales & savings offers. Our rep team also has codes for 15% off- see "The MMB Pups" for a list of our current team members.

Can I use more than one discount code at a time?

Only 1 discount code can be applied at a time. For example, a holiday savings code cannot be combined with a rep code or a bundle code.

Can I request a custom bandana with designs from 2 different listings?

Our designs cannot be interchanged and will be made with the shown designs. Please contact us if you are interested in purchasing a custom bandana.

What size should I get my dog?

I am unable to make size recommendations based on breed as sizes can vary significantly within the same breed. Please measure your pup’s neck + fluff and refer to the size guide. Reach out with any questions.

I don’t see the option for the name add on for a specific product. Can I add that on?

Name add on is not available for adventure fabric or active knit bandanas and will not be shown as an option for those items. If the name add-on option is not shown within the item listing, it is unavailable for that item.

Which bandana styles are available?

We offer the following bandana styles:

Classic tie & snap:

  • For our active knit bandanas
  • Triangle shape designed to fold, tie & snap.
  • The soft & stretchy fabric allows for an adjustable fit & will not become bulky when folded multiple times. 
  • Must fold at least once. 

Curved snap on:

  • For our adventure fabric bandanas 
  • Curved neckline snaps. Able to fold down as needed. 
  • Multi snap closure offers security and adjustability.